Support

Something not working, or have an idea? We’d like to hear from you.

How do I cancel my subscription?

Apple manages subscriptions. Open your Apple Account subscription settings, choose Hivecast, and cancel there. Deleting the app doesn’t cancel it.

How do I get a refund?

Apple handles all payments, so refunds are requested from Apple at reportaproblem.apple.com.

What happens when my free month or subscription ends?

The Hive, Forage and Colony tabs lock, and reminders and alerts stop. Your journal stays readable, and you can still export it.

I got a new iPhone or iPad. How do I get my purchase back?

Sign in with the same Apple Account, open Hivecast, then tap Restore purchases in Settings.

How do I back up or export my records?

In Settings, Backup file saves everything, including photos, to a file you can keep or use to move to another device. Records exports a PDF report or a spreadsheet of your inspections, mite counts and more.

Why doesn’t the weather or bloom match my yard?

Check that your location is right by tapping the place name at the top of the screen. Forecasts and bloom windows are estimates for your area, so your yard can differ, and what you see at the hive always comes first.